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General Conditions of Hiring. Definitions. Contract – The document or documents that set out these conditions and all other details about your agreement with us. We, us – Whitewaterspas.co.uk You – the person or other organization (firm, company or similar) hiring or buying from us. These terms and conditions apply, unless we have agreed to any other conditions in writing. The contract will be governed by English law. Our charges. Hire charges for goods . You must pay the hire charges shown in the hire contract. These charges will refer to the hire periop. Interim payments will apply until you have returned or we have collected the goods in a clean and useable condition and we have given you a receipt for them. Charges are made for all periods including Saturdays, Sundays and public holidays. Payment terms for hiring goods. All booking deposits are non refundable. The balance and all other charges must be paid upon delivery. Extended payment terms are by prior written agreement only. All payment methods must be adhered to. Payment terms for buying goods. You must pay us when you place your order, or when the goods are delivered if we have agreed this with you. All payment methods must be adhered to. Hire Periods. The full hire period is the dates shown on the hire contract. The period maybe divided into interim hire periods. Extensions to the full hire period will be by mutual agreement only. You must pay us a service charge if you choose to terminate the hire period prematurely. At the end of the full hire period, goods not made available for collection, or not returned by yourselves, will be placed back on hire for a further hire period and at the same hire charge. You must pay us the extra charges when we ask for them, to include any additional costs incurred. Delivery and collection charges. You must pay us any charges for delivering or collecting the goods. If we quote carriage charges these only cover the time needed to load and unload our vehicle at the location you have specified. You must pay extra for any other further time you cause us to spend, including if we try to follow your instructions for delivering or collecting the goods but cannot do so because of your acts or failure to do something. When the contracts starts. The contract comes into effect when you have agreed to keep to these conditions and we have accepted your order. Safety instructions when hiring goods. You must make sure that everyone who uses the goods, is properly instructed on how to use them safely and correctly, and that they have all the instructions we have supplied. You must make sure the goods are not misused. You must ensure everyone using the goods is in a sound healthy and fit state or have the permission of their doctor where appropriate. Users must not be under the influence of drugs or alcohol. Supervision should be provided where appropriate. Your responsibility when hiring goods. You must assist us in the delivery and collection at your location. You or your agent must give us clear instructions, and take all reasonable steps to ensure the safety of our people. We accept no responsibility for any damage or injuries caused.  You become responsible for the goods when you, or your agent, receive them. If the goods are delivered to you this will be when your responsibility starts. Your responsibilities include protecting the goods and keeping them safe from weather, theft, vandalism or improper use. At the end of the hire period you are responsible for returning the goods to us, unless you have made arrangements for us to collect them. Your responsibility does not end until the goods have been collected and we are able to give you a receipt for them. You must not sell or in any way give up control of the goods. You will be responsible for any death, injury, loss or damage caused by the goods being misused while they are hired to you. The hired goods must not be moved from the original location unless you have notified us and we agree. Electrical goods. If any part of the goods is electrical, it should be used with the original plugs and sockets fitted to it. You must make sure you have a suitable supply of electricity and it must be close proximity. Never use electrical goods that are not earthed correctly unless the goods are double insulated. If you need to fit other suitable plugs and sockets to the goods, this must be carried out by a competent person who must also return the goods to their original condition. You must keep to all regulations which apply, including the Electricity at Work Regulations 1989, while you are responsible for the goods. Maintaining hired goods, breakdown procedures and reporting accidents. You must make sure the goods remain safe, clean and in working order. Routine maintenance is the responsibility of the hirer. Damage caused to the goods through lack of maintenance will be charged to the hirer. If the goods break down or are not working properly you must report this to us immediately. You must not use the goods or repair them unless we have agreed otherwise. You must take all necessary steps to make the goods safe and to protect them against theft or damage. You must tell us immediately if the goods are involved in any accident resulting in damage to the goods or to other property, or injury to any person. Limits of our liability. All the times and dates we quote for delivering or collecting the goods are approximate. We will not liable for any delays caused by circumstances beyond our reasonable control. If the goods breakdown or stop working, we will determine the problem as soon as possible, after you have reported it to us, and then try to replace them or repair the fault as soon as reasonably possible. We will not be liable for any injury or damage caused. If you hire or buy the goods for use in a business , we will not be liable for any indirect loss or any loss of business or profits, savings you expect to make, wages, fees or expenses caused by the goods or any part of them breaking down or stopping working properly. Insurance; payment for hired goods, stolen or damaged. You must pay to us the cost of replacing any goods, which are lost or stolen or damaged beyond economic repair. You should insure the goods for the replacement cost. If you receive any money as settlement of any claim relating to the damage or loss or theft of the goods, you must hold that money separately in trust for us and pay it to us when we ask you to. You must not negotiate any claim without our permission. Lost, stolen, damaged or unclean hired goods. You are responsible for looking after the goods and returning them to us in good working order. You must pay us any reasonable costs of repairing or cleaning the goods if you return them damaged or unclean. Ending the contract if you hire as a private individual. If you are hiring as a private individual and not in the course of a business, we may end this contract if; You break this contract; or You become bankrupt; or You enter into a formal agreement with your creditors (those you owe money to). If we end the contract in these circumstances you must pay us any outstanding charges. Ending the contract if you hire in course of a business. We may end this contract if; You break this contract; or You become bankrupt; or As a company, you start to be wound up or a receiver or administrator is appointed over all or part of your assets; or You enter into any agreement with your creditors or a voluntary agreement is made which effects you; or You enter voluntary agreement. If we end the contract in these circumstances, it will end immediately and we may repossess any or all the goods. If we end the contract, it will not effect our right to recover any money you owe us under this contract or damages we claim as a result of you breaking this contract. Our rights of access We may enter any land or premises where we reasonably believe the goods are. We may do this at reasonable times and after giving reasonable notice. We can only have access if we need to inspect, test, repair, service, replace or repossess the goods. Ownership of and responsibility for the goods you buy. If you buy any equipment from us, you will become responsible for loss or damage as soon the goods are delivered to you. We own the goods till you have paid in full for all the goods we have supplied. Until we have received full payment for the goods you will hold the goods on our behalf and you must return them to us if we ask you to. We may enter any, land or premises of yours, to recover our goods.